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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rebecca Rumsey

Rebecca Rumsey

September 30, 2025

5  out of  5
rating by Rebecca Rumsey
"Clarissa and Derek are both amazing!! They have both helped me in multiple ways as we have had to remove and add vehicles, finding credits I didn't know I had and being quick to respond! Thank you both I appreciate you!!"
We responded:
"Rebecca, thank you so much for your kind words! We’re thrilled to hear Clarissa and Derek have been so helpful and quick to assist with your needs. - Matt"
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Sandy Carlson

September 30, 2025

5  out of  5
rating by Sandy Carlson
"Callie is very responsive and knowledgeable, she was able to answer all my questions and get me set up with both auto and renter's insurance quickly and efficiently"
We responded:
"Sandy, Thank you for your great feedback! We’re so glad Callie was able to answer all your questions and get you set up quickly with auto and renter’s insurance. - Matt"
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Ayden Lane

September 29, 2025

5  out of  5
rating by Ayden Lane
"Crystal was a great agent. She helped me efficiently and got everything taken care of that I needed. She was very nice. Definitely needs a RAISE!"
We responded:
"Ayden, thank you so much for the wonderful feedback! - Matt"
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Davey McTeer

September 26, 2025

5  out of  5
rating by Davey McTeer
"Derek helped me move my auto and homeowners over quick and painless. He answered my questions and worked around my work schedule. He is knowledgeable and helpful. I feel very good about my decision to move to State Farm and I look forward to working with Derek."
We responded:
"Davey, We’re glad Derek made your transition to State Farm quick and painless, and that he was able to work around your schedule while answering all your questions. We look forward to supporting you for years to come! - Matt"
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Payton Jessup

September 26, 2025

5  out of  5
rating by Payton Jessup
"Derek has been so helpful getting us set up with our new vehicle insurance since we moved to Waco! Communication has been so easy and he has been on top of making sure we are taken care of - just recently we had to have one of our cars towed and he answered all of our questions and was very quick to make sure everything was squared away!"
We responded:
"Payton, Thank you for sharing your experience! We’re so glad Derek has been helpful and quick to assist you. - Matt"
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Michael Harborth

September 9, 2025

5  out of  5
rating by Michael Harborth
"Callie was amazing. She is always very helpful and got me and my brothers set with life insurance, supplemental health insurance, car insurance, and renters. She is so very knowledgeable about all insurance and if I have any questions she is quick and readily available to help. Highly recommend her to everyone for insurance."
We responded:
"Michael, thank you for the five-star review! My team and I will always be here for you to serve you and provide you with top-notch service! - Matt"
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Charlene Williams

September 3, 2025

5  out of  5
rating by Charlene Williams
"Ms clarissa was so awesome and sweet! She was so helpful throughout the process. She’s had executional customer services skills."
We responded:
"Charlene, your experience with our team is exactly what we strive for! - Matt"
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Cathy Pearson

September 2, 2025

5  out of  5
rating by Cathy Pearson
"Clarissa delivered outstanding customer service and saved us a lot of money on insurance. She was very responsive and helpful with my questions on limits & deductibles. It was a pleasure working with her on securing insurance for our auto and home."
We responded:
"Cathy, our wish is that we always provide you with an excellent customer service experience! - Matt"
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CS Services

August 25, 2025

5  out of  5
rating by CS Services
"Had a great experience! Clarissa was very nice and helpful and got me a really good price on my car insurance. Thank you Clarissa for helping us out we appreciate it!"
We responded:
"CS, Thank you so much for your kind words about my team. We are honored to be able to assist you with your insurance needs! - Matt"
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Danny Quiroga

August 25, 2025

5  out of  5
rating by Danny Quiroga
"Clarissa Arévalo helped me and my mother get the lowest price for auto insurance! She was so kind, she is truly amazing! Thanks to her we are saving over $200."
We responded:
"Danny, my team and I will always be here for you in your time of need! -Matt"
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Margarito Coronado

August 18, 2025

5  out of  5
rating by Margarito Coronado
"Callie was the absolute best. She’s very knowledgeable, sweet, and helped answer any questions I had. Not only did she save me money, she saved me the trouble, time and stress of shopping around at other agencies. I would recommend her to anyone needing insurance. Callie is truly an expert of her craft!"
We responded:
"Margarito, Thank you so much for your kind words about my team and I. We are honored to be able to assist you with your insurance needs! - Matt"
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susan arthurs

August 15, 2025

5  out of  5
rating by susan arthurs
"Clarissa is such a beautiful and lovely lady to work with. Took any apprehension away and I'm so glad to be with state farm!!!"
We responded:
"Susan, We're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Matt"
Profile photo of Karmen Morgan

Karmen Morgan

August 2, 2025

5  out of  5
rating by Karmen Morgan
"Clarissa was so sweet, helpful and professional. Saved my several hundred dollars on my daughters policy. Did such an awesome job that I switched my own policy!!! Mr. Dill came in and was one of the nicest and most sincere people I've ever met! I even took home fresh, home grown okra when I left. Really left feeling very blessed!!!!"
We responded:
"Wow, thank you so much for this incredible review, Karman! Clarissa will be thrilled to hear your kind words. She truly cares about helping families, and I’m so glad she was able to save you money and make the process smooth. It was such a pleasure meeting you as well, and I’m glad you left with both a new policy and some fresh okra! We’re blessed to serve wonderful people like you and look forward to being here whenever you need us. - Matt"
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Tayler Leamer

July 29, 2025

5  out of  5
rating by Tayler Leamer
"Derek has been great in helping with anything I needed and very fast responses!"
We responded:
"We really appreciate you taking the time to share this, Tayler! Derek always goes above and beyond for our customers, and it’s great to hear his quick responses made things easier for you. - Matt"
Profile photo of Maria Carrillo

Maria Carrillo

July 26, 2025

5  out of  5
rating by Maria Carrillo
"Everyone in the office is very pleasant to work with, very reliable. Clarissa is always on top of every issue and anything we might need."
We responded:
"Maria, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Matt "
Profile photo of Ashley Niswanger

Ashley Niswanger

July 24, 2025

5  out of  5
rating by Ashley Niswanger
"Crystal has been extremely helpful anytime I’ve had insurance questions. I highly recommend calling this office for your insurance needs and make sure you ask for Crystal!!"
We responded:
"Ashley, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Matt"
Profile photo of Keven Villarreal

Keven Villarreal

July 22, 2025

5  out of  5
rating by Keven Villarreal
"Working with Clarrisa was a great experience professional, knowledgeable, and very committed to her job. All of my questions and concerns were answered and explained with great detail before moving to the next steps. She also provided a comfortable experience and never rushed any of the process. If anyone goes to this location definitely ask for Clarrisa!"
We responded:
"Keven, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Matt"
Profile photo of MANUEL GARCIA

MANUEL GARCIA

July 18, 2025

5  out of  5
rating by MANUEL GARCIA
"Quiero agradecer a Clarissa por ayudarme con una buena póliza de seguro para mi carro. Estoy muy contento con el servicio, ella habla español y eso me ayudó mucho, su atención fue muy amable y cordial. 100% recomendado amigos. Gracias"
We responded:
"Manuel, ¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que Clarissa pudo ayudarte a encontrar la póliza de seguro adecuada para tu carro. Valoramos mucho poder ofrecer un servicio amable y bilingüe. ¡Agradecemos tu confianza y recomendación! - Matt"
Profile photo of Sarah Franklin

Sarah Franklin

July 18, 2025

5  out of  5
rating by Sarah Franklin
"Clarissa was very helpful and found the best price while still providing me with great coverage. She made the process incredibly easy and stress free."
We responded:
"Sarah, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Matt"
Profile photo of Jade F

Jade F

July 10, 2025

5  out of  5
rating by Jade F
"Derek De La Cruz is always helpful and has the best customer service . I recommend seeing him for all your insurance needs."
We responded:
"Thank you so much for the kind words! We’re lucky to have Derek on our team—his dedication to top-notch customer service truly makes a difference. We appreciate your recommendation! - Matt"
Profile photo of Marissa Royals

Marissa Royals

July 2, 2025

5  out of  5
rating by Marissa Royals
"Loved Callie she was so much help"
We responded:
"Marissa, we appreciate your five-star feedback! - Matt"
Profile photo of Adrian Ornelas

Adrian Ornelas

June 23, 2025

5  out of  5
rating by Adrian Ornelas
"Callie was really nice and helpful. She made the process easy and insightful. I highly recommend her for all your insurance needs."
We responded:
"Adrian, it is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Matt"
Profile photo of Jeffrey Hefner

Jeffrey Hefner

June 17, 2025

5  out of  5
rating by Jeffrey Hefner
"Everyone is great! Smart and very professional 👍😎"
We responded:
"Jeffery, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Matt"
Profile photo of Daniella Cozzy

Daniella Cozzy

June 17, 2025

5  out of  5
rating by Daniella Cozzy
"Derek did an amazing job. He was so personable and professional. And took his time with any questions that I had."
We responded:
"Daniella, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Matt"
Profile photo of Yazmin Herrera

Yazmin Herrera

June 14, 2025

5  out of  5
rating by Yazmin Herrera
"Fue un placer hablar con la agente Clarissa Arévalo fue muy buena persona muy atenta y muy amable me ayudó muy pacientemente y con entusiasmo abrir mi póliza con ellos me dio cada detalle de la póliza que quería saber aparte habla español por si no hablan español se la recomiendo ya que me ofreció un buen servicio al cliente. Gracias Clarissa"
We responded:
"Yazmin, ¡Muchísimas gracias por tu lindo comentario! Nos alegra saber que Clarissa pudo ayudarte con paciencia, amabilidad y entusiasmo. Ella se esfuerza cada día por brindar un servicio al cliente excepcional, y saber que marcó una diferencia en tu experiencia nos llena de alegría. ¡Gracias por confiar en nosotros y recomendarnos! - Matt"